| Objective | None. I'm not looking for a job at this time. | |
| Summary | 20+ years of Quality
Assurance experience in a variety of applications and platforms 5+ years of experience leading Quality Assurance teams with both local and remote resources |
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| Professional Experience |
Kforce
Government Solutions, Austin, TX - June 2011 to Present QA Analyst Job ongoing. BMC Software, Austin, TX - June 2002 to March 2011 Senior QA Engineer Performed QA on a variety of products, including Cloud Lifecycle Management, BMC ProactiveNet Performance Manager, BMC Performance Manager (formerly GuardianAngel and SiteAngel), SmartDBA and PATROL Reporting. Led QA team on PATROL Reporting, with members in Austin, Houston and Pune, India. Created and maintained VMWare virtual machines for QA and developer use, installed and maintained a BladeLogic blade server and a CMDB (configuration management database) for integration testing, and created and maintained test cases and test plans using HP QualityCenter and Rally Software’s Agile tools. eLoyalty, Austin, TX - December 2000 to February 2002 Senior Consultant Led System Verification for the Loyalty Suite, a three tier set of Customer Relationship Management (CRM) products. Reviewed requirements and design documents, created and maintained system test plans, maintained the readiness of the QA lab by identifying any hardware or software needs for each release, automated test cases where possible, executed the test plan, and provided feedback and status of the results. Executed functional testing of the middle tier, a set of Enterprise Java Beans deployed on BEA's WebLogic application server, which provided a set of XML commands to access and manipulate data in the Oracle database repository. Created and maintained functional test plans, automating test cases where possible, executed the test plan, and provided feedback and status of the results. Performed maintenance and administration of the test machines and Oracle databases in the QA lab, consisting of over 100 PCs running Windows 98, Windows NT, and Windows 2000, a Sun Ultra 5 running Solaris 2.7, an HP N series server running HPUX 11.0, and a Dell Workstation running RedHat Linux 6.2 which acted as the firewall and DNS for the lab. Created and owned the QA process for our site. Tivoli Systems, Austin, TX - May 1997 to December 2000 Senior Verification Engineer Led patch verification team for the Tivoli Management Framework product. Prioritized patches in the queue, assigned them to patch engineers, reviewed summary documentation when completed, and updated the web-based Patch Factory with target dates and actual release dates. Enhanced and implemented a Perl CGI script for use as a status board for patches under test. Created and implemented an updated patch process and summary report format for Framework patches based on input from verification, development, and support. Designed a Java GUI for creating test case designs, using the Java Foundation Classes (Swing). Also designed the document type definition (DTD) for the XML-based test case designs. Performed system testing on the Tivoli Management Framework product on the following operating systems: AIX, HPUX, Solaris, SunOS, Windows 2000, Windows NT, Windows 95/98, Window 3.x, OS/2, and NetWare. Specialized in testing High Availability, NAT, and OS/2. |
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| Education and Certification |
Texas Tech University, Lubbock, TX Bachelor of Science in Computer Science, Minor in Psychology, May 1990 Grade Point Average: 3.31 on a 4.0 scale Certified ScrumMaster ITIL Foundation Certified |
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| Tools | Java, C and Perl Oracle, Sybase, SQL Server and MySQL databases WinRunner and Silk automation tools VMWare Waterfall and Agile software development methodologies |
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| Awards and Recognition |
BMC Peer Recognition Award, March 2007 IBM Outstanding Technical Achievement Award, August 1998 Nominated by manufacturing operators for an IBM MVP award, June 1994 Received a peer-nominated IBM All Star Award, February 1993 IBM Managers Appreciation Award, December 1992 IBM Certificate of Appreciation, March 1991 |
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| Interests | Basketball, football, baseball, cycling | |
| Last updated October 3, 2011 ©2011 by Don Young |
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